How to proceed in order to complain about the product:
Download letter of complaint form (PDF)
Download letter of complaint form (XLS)
Products subjected to complaint should be in fabric packaging. In case of admitting the complaint, damaged product can be fixed, exchanged on the new one or the invoice can be corrected.
Period of examining the complaint:
SAMSUNG products should be complained at the producer’s (SAMSUNG), by final user (detailed information at the Samsung call center number 0-801-171-678)
A complaint is automatically turned down if:
A complaint may be turned down if product: